Refund policy

Last Updated: October 28, 2026

At Amzonly, we want you to feel confident about every purchase. If a product does not meet your expectations, we are happy to help you arrange a return or exchange.

We offer a 30-day return and exchange policy, with free return shipping and no restocking fees for eligible orders.

Please review the information below to understand how returns, exchanges, and refunds are handled.

1. 30-Day Return Policy

You may request a return within 30 calendar days of the date your order is delivered, as confirmed by the shipping carrier.

We accept returns for both defective and non-defective products.

Eligible reasons for returns include:

  • The item arrived damaged or defective.

  • You received an incorrect item.

  • The item does not match its description.

  • You ordered the wrong item.

  • You are not satisfied with your purchase.

  • You changed your mind after receiving the product.

You do not need to report a product defect to request an eligible return.

To begin a return, please contact service@amzonly.shop within 30 days of delivery.

2. Return Eligibility and Item Condition

We accept eligible returns of products that are:

  • New and unused; or

  • Slightly used and in good condition.

Returned products should be reasonably clean and free from excessive damage caused by misuse.

Please include the product's original accessories, components, and packaging when reasonably available.

Opening the packaging or briefly testing a product does not automatically make it ineligible for return.

Items showing substantial damage from misuse, unauthorized modifications, or excessive wear may not qualify for a standard change-of-mind return.

This does not affect your rights regarding defective products or items that were incorrect or damaged upon arrival.

3. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Us

Email service@amzonly.shop with:

  • Your order number

  • The item you wish to return

  • A brief explanation of your return request

Photographs may be helpful if your item is damaged, defective, or incorrect, but they are not required for ordinary change-of-mind returns.

Step 2: Receive Return Instructions

Our customer service team will review your request and provide the applicable return instructions.

For approved returns, we will provide a prepaid return shipping label or arrange another prepaid return method.

Step 3: Send Back Your Item

Pack the item securely, including its accessories when available.

Follow the return instructions provided by our customer service team and send the package to the designated return location.

Step 4: Return Inspection and Refund

Once your return is received, we will inspect the item and confirm the refund outcome by email.

If the return meets the conditions outlined in this policy, we will issue the appropriate refund to your original payment method.

4. Free Return Shipping

Amzonly pays the return shipping costs for all eligible returns.

This applies to both defective and non-defective items, including change-of-mind returns.

Our return shipping terms are:

  • Return shipping fee: $0.00

  • Prepaid return shipping label: Provided by Amzonly

  • Restocking fee: $0.00

  • Return handling fee: $0.00

You will not be charged return postage or restocking fees for an eligible return.

Please contact us before shipping an item back so we can provide the correct return address and prepaid shipping arrangements.

5. Exchanges

We accept eligible exchanges within 30 calendar days of delivery.

You may request an exchange if:

  • You received a defective or damaged item.

  • You received the wrong product.

  • You would prefer a different available color, style, or variant.

  • You would like to exchange an eligible product for another avai